STUDY OF CENTRAL STORE DEPARTMENT ACTIVITIES BY PROCESS FLOW MAPPING IN A TERTIARY CARE HOSPITAL

Abstract

Introduction: Healthcare industry is witnessing sharp rise in price in almost all its products and services. Hospital’s inventory management has become increasingly important in the recent past. Organizations process mapping is composed of  activities involved in defining what an organizational entity does, who is responsible, to what standard  organization process should be completed, and how the success of an organizations process can be determined.

Aim and objectives: This study focuses on basic components of supply chain process in the central store to make it more efficient in sales, distribution and storage of drugs.

Materials and methods:  Data was collected from central stores department for two months through process mapping; Quantitative and observational/ prospective design are used to identify the main supply issues and data analysis.

Results: The compliance was found to be 100 % in all the different processes like procurement process, internal quality checks, storage of drugs, ledger maintenance & documentation and maintenance of special drugs except GRN date which was 75.45%, storage of high risk medicine amounting to 81.82%.

Conclusion: Innovative design of supply chain has a significant impact on selection of and cooperation with excellent suppliers, improves supply chain efficiency, and encouragement of QM practices.

Keywords: Inventory management, Supply chain, Central stores department, Drugs